while there are a lot of ways to train your staff, sometimes games can be the most effective because they make the process fun and engaging for everyone. these last mock customers may not be as easy for your new servers to deal with and could even scare some nervous employees, but the process will prepare them for real-life difficult customers they will encounter. an important skill for a server to have is the ability to describe food in an appealing way that will lure customers into buying extras or specials. using the stuffed mushrooms as an example, employees could say: person a: they’re loaded with lump crab meat.person b: covered in swiss cheese.person a: with a special blend of spices.person b: they’re so creamy and rich.person a: there’s enough for each person at your table to have one.person b: they go great with a red wine.person a: only $6.99.person b: i like the…uh, uh (person a wins) waiters and bussers need to be great with carrying a lot of things at once without dropping anything.
have your contestants all start by the kitchen and tell them they can take one trip through the floor in order to grab as many or as few things as they want and bring them back to the kitchen without dropping anything. people who work in the restaurant industry often have a fine appreciation for food and drink, and this is a great way to let them show their skills. this game for the waitstaff isn’t so much a training game as it is an employee incentive, but it can be a great way to motivate your servers to boost your sales. offer a gift card or bonus to get your servers excited about the contest and don’t be worried about the cost because if they’re pushing to sell appetizers, cocktails, add-ons and dessert, you’re certain to bring in more than you spend.
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