they come for our knowledgeable employees who can provide expert service to help them find the right products and solutions that meet their needs. last year, our employees participated in millions of hours of training in classrooms and online. weâve built a reputation as an industry leader for our efforts. 3 on training magazineâs 2019 training top 125 list of the worldâs most successful programs. to learn more about best buyâs focus on training, we talked to alistair dobbie, the senior director who leads our 100-person learning & development team. technology is changing so fast, and customers want to talk to someone they can trust to help them find the solutions that address their needs.
from a training perspective, weâre trying to do it from a customer and employee lens vs. just the business lens. a new sales employee experiences a variety of classroom training, virtual training, video and online learning. you have to demonstrate how good you are to get certified, and then you have to maintain your certification over the years through quick, bite-sized learnings. so, from a customer perspective, that means youâre talking to someone who has been able to prove that they are of the level of knowledge and skill that customers want. we know our success with customers is driven by the enthusiasm and talent of our employees. we still use the classroom, but weâve also increased our virtual classes and developed a lot of other tools that are quick and easy to use. looking forward, weâll continue our journey from a training culture to a learning culture.
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