cornerstone training t mobile

my center in particular within my community management sometimes was too wrapped up in their own development or wasn’t there for the night shift that we had to rely on other communities or floor support to help. i followed all the feedback that i was given to improve my metrics and still didnt get the personal development coaching because i didnt meet the “image” part. management told us not to give adjustments but when you didnt and got a bad score they’ll copy the rest of the management team and state that i should have just gave the adjustment to cover themselves. it was all online in the backroom on a computer, with tests every now and then and a final test one-on-one with your manager at the end. i filled out application then you have to pass an assessment test once you pass a phone interview then a face to face interview and they have you roll play a sales scenario after that background check and if everything goes well an offered is made.

the work environment is one of the most toxic places i have ever seen. no you have to purchase your own like i did, i had two phones but paid for both phones and the lines but you get discount on the lines not the phones. only way you get a phone without paying is if a vendor like samsung or apple give you one which you have to eventually return every time they hand you a new device and return when you leave the company. there were managers from two different locations, and there was a third location also hiring. got a call from the district manager after hours, and then got a call the next day from the manager at the training facility.

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