on the other hand, an incentive program that rewards the wrong actions can foster a negative effective (e.g., rewarding a driver for the number of deliveries might result in the driver speeding to accomplish that goal). an announcement, such as a driver letter, should include the names of the team members and their names should be included in as many materials related to the program as reasonable to enhance their feeling of importance in this position. team meetings are an expense item and should be controlled by a well-organized agenda to assure that the expense is valuable to the program. it must be clearly conveyed to drivers that they are responsible for all conditions of the vehicle when it is under their control and that disciplinary action will be taken should it be discovered that an accident is not reported.
whenever possible, a driver’s family should be informed of the benefits of the program to provide additional incentive for the driver. to assure a valid cost-benefit analysis, all costs related to the objectives of the incentive program should be considered – both direct costs and indirect costs. assuming accurate before and after recordkeeping is in place, a cost-benefit analysis of the incentive program should be readily available. july 2001. the information contained in this publication was obtained from sources believed to be reliable.
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