this phase of the project has a long duration and begins during the discovery or pre-work phase. the desired result is for end users to gain exposure to the new technology within the context of their workflows. in typical, large-scale technology implementations, end users begin with minimal proficiency with the tools and need additional training and support for a period of time to gain muscle memory and stabilize their new knowledge and skills. this transition for the end user is occurring at the same time the transition of the training program is moving from the implementation team trainers to the live customer support group.
we know we are there when end users demonstrate they are comfortable with their new roles and routines and are ready to become more efficient with using the technologies within the context of their workflow. it is during the training support and optimization phase that the organization begins to realize benefits through efficient use. working with the hci group provides you with a rapidly expanding base of opportunities, as we experience focused growth and expansion of our client base globally. find out how within just 9 months, a client was able to reduce their overall volume of backlogged epic tickets aged greater than 30 days by 50%.
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