as stated on epic’s userweb, “a strong super user program that extends beyond go-live is one of the key factors in the success of your epic implementation and long-term adoption of the system.” as super user coordinator at a large healthcare system, i recommend focusing on these five areas when developing your super user program prior to your epic implementation: recruit and select your super users carefully super users are your liaison between end users and the epic project team. ideally, you want super users who volunteer for the role… co-workers who want to be departmental leaders throughout the epic implementation. clearly define super user roles and responsibilities everyone needs to know expectations for super users throughout the install and understand the role does not end when go-live support ends. super users should feel accountable for the success of their department before, during and after go-live. at this meeting, super users sign the agreement as an indication of their willingness to accept the roles and responsibilities of an epic super user.
because there are scheduling implications, you should plan the activities far in advance so operations can adjust schedules as appropriate and plan to backfill the super user’s role. epic’s key steps for training a super user include: provide super users with adult learning theory one key step of the super user training path is the 90-minute epic-provided “art of being a super user” course which focuses on the soft skills needed to support end users during the epic implementation. i know this is sometimes an overlooked part of both credentialed trainer training and super user training. i find it is best to schedule this training before super users support end users in their training classes and i always reinforce the adult learning theory concepts in the lessons just before go-live. in addition to serving as the liaison, they can assist with classroom support, at-the-elbow support, and ongoing training for end users.
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