usaa training and development program

property upskill training at the united services automobile association (usaa) is a redesigned course for both the insurance and underwriting communities. one of usaa’s key priorities is “world-class experience,” which extends to its members and employees. learning & development (l&d) partnered with p&c insurance (insurance) and underwriting to reinvent this new course. the design challenge was to: lessons were structured in a way to support flexible delivery and reuse of modules for multiple audiences, including the insurance group, the third-party insurance group, and the member eligibility group.

in addition, this course provided a channel to test the property upskill training—intended for incumbent experienced employees—with new employees to give the business that much more flexibility in its workforce planning. the course now is offered in multiple delivery methods, reducing travel costs, cutting down on expenses, and providing faster training time. representatives who completed the new curriculum met their business goals 90 days-post training, and the acquisition of products sold exceeded their peers’ average. training magazine is the industry standard for professional development and news for training, human resources and business management professionals in all industries.

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