it’s a significant problem to have, but your organization can create systems and standards to support your volunteers. at its core, a volunteer handbook is a resource (printed or digital) that clearly defines what your nonprofit does and how volunteers help the organization. spending time to recruit, train, and supervise volunteers can add up quickly, especially if you have a lot of interested individuals. when you include communication methods and contact information, you also decrease the amount of “baton-passing” it can take to answer a volunteer’s question or organize schedules. with the latter, it’s especially important to speak to them respectfully without using cliches or stereotypes. depending on the size and sector of your nonprofit, your handbook will vary in size and breadth. the list above is just a starting point for your nonprofit; in no way is it the only format you can choose.
nonprofits can make a full handbook version, or they can take more of a volunteer “orientation” approach. an orientation handbook may focus only on the roles and tasks volunteers will be performing for your organization. the beauty of a volunteer handbook is that it doesn’t have to be complicated. also, keep in mind that your handbook doesn’t have to be perfect; it’s ok to start with a first edition and upgrade as you expand. once you’ve got your first handbook edited and ready to go, you can either print it or create an online pdf for your website. you can always add an update later save time, money, energy, and stress by giving your staff and volunteers a resource they can use to make the most impact with the least amount of oversight. “code of ethics for nonprofits – why your nonprofit may want to adopt a statement of values.”
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